Meet Duplex, your new assistant, courtesy of Google

Advances in natural language processing have enabled systems such as Siri, Alexa, Google Assistant or Cortana to be at the service of anyone owning a smartphone or a computer. Still, so far, none of these systems managed to cross the thin dividing line that would make us take them for humans. When we ask Alexa to play music or Siri do dial a telephone number, we know very well that we are talking with a computer and the replies of the systems would remind us, were we to forget that.

It was to be expected that, with the evolution of the technology, this type of interactions would become more and more natural, possibly reaching a point where a computer could impersonate a real human, taking us closer to the vision of Alan Turing, a situation where you cannot tell a human apart from a computer by simply talking to both.

In an event widely reported in the media, at the I/O 2018 conference, Google made a demonstration of Duplex, a system that is able to process and execute requests in specific areas, interacting in a very human way with human operators. While Google states that the system is still under development, and only able to handle very specific situations, you get a feeling that, soon enough, digital assistants will be able to interact with humans without disclosing their artificial nature.  You can read the Google AI blog post here, or just listen to a couple of examples, where Duplex is scheduling a haircut or making a restaurant reservation. Both the speech recognition system and the speech synthesis system, as well as the underlying knowledge base and natural language processing engines, operate flawlessly in these cases, anticipating a widely held premonition that AI systems will soon be replacing humans in many specific tasks.

Photo by Kevin Bhagat on Unsplash

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